FAQs - PinPoint Magazine

You’ll receive quarterly print issues of PinPoint Magazine, published in January, April, July and October. You’ll also be able to read all digital versions of the magazine on the website by logging into your account.

What do I get with a digital subscription?

With a digital subscription, you won’t receive any printed magazines. Instead, you’ll also be able to read all digital versions of the magazine on the website by logging into your account.

I’m a print subscriber but I didn’t receive the new issue

If you’re a new subscriber, then the first magazine you receive will be the one published after you subscribed. Read more here for details of our official cut-off dates.

If you’ve been receiving issues and they’ve stopped coming, check that your subscription is active. Log into your account and click ‘My Subscription’. Check the Status at the top. If it says Active, then you should have received a magazine. Please email us at sales @ pinpointmag.co.uk and we’ll look into it!

If your subscription status is ‘Paused’ or ‘On Hold’, that means that either the autorenewal payment didn’t go through, or the manual renewal was not actioned.
To reactivate your subscription, click ‘Renew Now’ and go through checkout as normal. Then drop us an email at sales @ pinpointmag.co.uk and tell us that you’ve just renewed and we’ll make sure you don’t miss an issue!

If you’re still having problems, email us at sales @ pinpointmag.co.uk and we’ll look into it.

I bought the wrong subscription! Can I change it?

If you’ve bought a digital subscription when you meant to buy a print subscription, or vice versa, we might be able to switch it over (if it hasn’t been too long since you subscribed). Email us at sales @ pinpointmag.co.uk

I want to cancel my subscription

No problem! Subscriptions are set to renew automatically, but you can cancel your subscription at any time and it will not auto-renew.

Log in to your account and click ‘My Subscription’. In the ‘Actions’ box click CANCEL. That’s it! Your subscription will not renew. You’ll still receive all the print copies included in your pre-paid subscription and you’ll be able to view the digital issues until your pre-paid term is up.

Alternatively, instead of cancelling you can change your renewal to manual instead of automatic. Log in to your account and click ‘My Subscription’. Click the ‘Auto-renew’ button. It will go grey and the Payment method below will change to read ‘Via Manual Renewal’. When your annual subscription is up you will receive an email reminder, and you can choose to renew your subscription if you wish.

Note: with print subscriptions, you’ll continue to receive the magazines you’ve already paid for until the subscription cancels at the end of the year. For digital subscriptions, you’ll continue to have access to the digital magazines on the website until your subscription cancels at the end of the year.

I don’t want my subscription to auto-renew; I want to manually renew it every year

All new subscriptions are set to renew automatically, but you can change your renewal to manual instead of automatic.

Log in to your account and click ‘My Subscription’. Click the ‘Auto-renew’ button. It will go grey and the Payment method below will change to read ‘Via Manual Renewal’. When your annual subscription is up (after four issues) you will receive an email reminder, and you can choose to renew your subscription for another four issues if you wish.

I cancelled my subscription by mistake! Can I uncancel it?

Yes you can!

If you’ve cancelled your subscription, you’ll still receive magazines (for a print subscription) or have access to the digital magazines (for a digital subscription) until your full year’s subscription (four issues) is up.

If you want to uncancel your subscription, log in to your account and click ‘My Subscription’. Click the ‘REACTIVATE’ button. Your subscription will be reactivated.

If ‘Payment’ field says ‘Via Manual Renewal’ then you will need to manually renew when the year is up. If you’d like to set it to auto renew instead, click the ‘Auto renew’ button.

I have a voucher for a free subscription. How do I redeem it?

IF YOU DON’T CURRENTLY HAVE A SUBSCRIPTION

Go to the Subscribe page on the website and click BUY NOW under the Print Subscription option. On the next page click ADD TO CART. At checkout, enter your voucher code in the ‘Coupon code’ section at the top, then click PROCEED TO CHECKOUT. If you forgot to enter your voucher code, there’s another opportunity to do so here. Then complete your details and checkout as normal.

Please note that your subscription will not automatically renew. You’ll receive an email reminder when your subscription is due for renewal.

IF YOU CURRENTLY HAVE AN ACTIVE SUBSCRIPTION

Log in to your account, click ‘My Subscription’ and then click the button to turn off Auto renew. Then click RENEW NOW. You’ll be taken to the checkout – enter the code at the top and complete checkout as normal.

You don’t need to wait until your subscription has expired. Use the voucher now and it will be extended by 12 months.

Please note that your subscription will now be manual so will not automatically renew. When your subscription comes to an and you’ll receive an email reminder and will need to renew manually (using the RENEW NOW option as above, with or without a coupon code). If you’d like to switch back to auto renewal, just click the ‘Auto renew’ button again.

Managing your account

Go to the My Account page on the menu and log in. Enter your user name or email address, then enter your password. Click LOG IN.

I don’t know my user name

No problem. You can log in with the email address you used to subscribe.

I don’t know my password

No problem. Go to the My Account page on the menu and click ‘Lost your password?’

On the next page enter your email address and click ‘Get New Password’. You’ll receive an email with the subject ‘[PinPoint Magazine] Password Reset’ which will tell you how to reset your password.

I requested to reset my password but I haven’t received the email to change it

Sometimes email clients are very protective and won’t let these kinds of emails through.

First, please ensure you’re using the correct email address – the one you used to subscribe.

Then, PLEASE CHECK YOUR SPAM/JUNK FOLDER.

If you still can’t see it, email us at sales @ pinpointmag.co.uk and we’ll sort it out.

I’m moving house. How can I tell you to send PinPoint Magazine to my new address?

Simply change the shipping address on your account! Log in, click ‘Addresses’, then edit your Shipping and Billing addresses as needed.

How can I change the payment card on my account?

Note: PinPoint Magazine does not store your payment details and cannot view them. This information is only held in an encrypted format by our payment processor, Stripe.